Efficient & helpful service

It was a very pleasant car rental experience. After landing at the airport, the directions to the pickup point for the car rental company were a bit unclear, so we ended up asking for directions to find it. Other than that, everything was perfect—they provided a free child safety seat and even gave us a phone holder.

Very dissatisfied. I rented a car for a month and there was a free ferry service that they didn't mention. I found out later and told the rental company they should inform customers in advance. What kind of nonsense is this? No one would know unless you say something. It's all just a play on words. Ridiculous. The car rental platform also played the blame game and sent many emails that were a waste of time and did nothing useful. Extremely disappointing! As a platform, if you can't secure benefits for your customers, you should cover those costs instead of ignoring the issue!

Quite friendly

Very user friendly in every aspect!

Great platform to search for good deals

The exterior and interior car was dirty. Lots of rubbishes left from previous customers. Apex should provide a cleaner car condition.

The platform is easy to use. I suggest to collaborate with the local car lender to provide the insurance services. This, the claiming process is quite long if it is now provided by the third party.