Car in a good condition.

The overall service was very satisfactory, and the efficiency was impressive.

Car was fine

Good price for vehicle

We reserved a Via Verde transponder device in advance, but were told it was out of stock upon arrival. This made navigating the complex Portuguese highways very inconvenient and resulted in excess toll charges. The original car model we booked was unavailable, and the replacement car broke down. After the vehicle was towed, we were overcharged for fuel. We had to travel to the airport to get another car, incurring additional expenses. Although we initially booked the car for three days, we only used it for one and a half days. At the very least, we should have been refunded for one day's rental. They also charged us extra fees due to supposed changes in daily rates for early returns. Despite having full insurance, we had to handle everything ourselves, and the reimbursement process was frustratingly complex. It was a very unpleasant and nerve-racking experience.

Waiting time to get the car was excessive! All Avis preferred clients went ahead All booths were blocked by them “Normal” clients were served only after the preferred ones even if they have arrived after yo the counters area.

All went smoothly

Budget is great for all care hire needs, the branch in Coimbra Stadium does struggle a little when it is busy as they only have one computer in use, but it is only a minor issue for us. I received a great upgrade and just had to wait a little bit extra as the previous client left an empty petrol tank, but that’s all. I keep renting here as the people are great and the price is unbeatable.