Good

Fox needs to hire more customer service agents. Every time I have had to call them, I have been on hold for hours. They overcharged me from the amount quoted but after being on hold forever, I finally got the RUDEST customer service girl I have ever talked with. She fixed the issue and refunded me but she needs a new job!!!!

Easy to book as always!

The car had auto locks but they provided no FOB so I had to manually lock and unloack the car for the duration. Long line at Tampa to pick up. Two of the four employees were chatting so much that only the other two were actually getting customers in and out of there. Less talking.. more working would be a huge benefit!

Always easy to book.

The counter staff was fine, even above fine, however there not enough of them. Waited for 30-45 minutes to get to them.\

The return area could have been marked out better

Vehicle was not clean when we received it. Tires were bald. Low tire pressure alert came on immediately at pickup.