A smooth car rental experience.

The first customer service representative at the car rental counter tried to upsell some insurance and full-tank add-ons. There was a slight issue with the card payment, but it was resolved after identifying the cause. Early car pickup was not allowed without incurring additional charges. However, the second customer service representative quickly completed the check-in process without any extra sales pitches. Picking up the car was very convenient — you could directly take the car from the designated parking space. The car was very clean, with only 2000 miles on it, four-wheel drive, wireless CarPlay, and Type-C charging ports. It had better features than the model I originally booked.

God and fast service. I have never picked up or returned a car so fast.

The drop-off location wasn't specified clearly. The return in Las Vegas was on the fifth floor of a hotel parking lot. The instructions only provided an address, which was a hotel. Without reading other people's reviews, it's impossible to find! Unless you inquire in advance, but who would think the pick-up spot is a yard, and the drop-off would be in such a strange place?! I needed to return the car by 5 PM, arrived at the designated spot by 4:30 PM, but didn't finish until 5:30 PM! If there's a late return fee, I'll need to deal with you guys again!

Excellent customer service

Excellent customer service, they even called Dollar for me