Great

The service attitude and speed were acceptable, but the extra charges were over the top.

We booked a standard car to have enough space for 3 kids car seats and luggage for 5 people. We were supposed to have a Peugeot 508 or similar but they didn’t have any suitable cars so we were given a Peugeot 208 instead which we had to squeeze into for the week - extremely uncomfortable and ordering an economy car of this size would have been £60 cheaper! The waiting time to pick the car up was ridiculous. Told to wait for a staff member to check car over. After 30 minutes, went back to check then told a different message to go and collect car ourselves. Absolutely appalling service.

Booking was fine. I hope someone gets in contact to rectify the above issues and refunds the ‘standard’ car fee as we were given an economy one!

Fantastic service from staff for both the pick-up and the return.

Easy to use, easy to cancel and re-book without any hassle

Hi They did not have the van I booked. They gave us 2 cars instead. I am waiting for my extra fuel/tolls to be paid. I am also waiting for my 30% discount for the inconvenience it caused,

Excellent service from Maktoum - did everything to ensure we had a smooth rental process - friendly and likeable. Credit to him!