All went well

I was rather annoyed that we spent 2 hours waiting for a pick-up at Manchester airport and when I complained to the driver, he said, "No need for the attitude" !!!!!! The pick-up vehicle was full of young people who had no luggage and none of them picked up a rental vehicle and seemed to be friends of the driver, so I can only assume that the driver was picking up his friends instead of customers. However I must compliment Gina, the lady in your office, who was very understanding of my annoyance and went out of her way to assist and speed up the process. Thank you Gina.

Car park too small at drop off point at Gatwick. Not enough staff and many waiting.

I was not previously aware of the 100 mile cap. I also paid extra for a Ford Fiesta type car but was given a very basic Yaris Ayos. The biggest difficulty I had was that the email I received had a link to the google maps location of the drop off/pick up area, when I followed it it didn’t take me back to the drop off place. It took me miles away in the other direction. I then had to pay for the extra mileage. It made the experience very stressful. Also when I tried to refill the car with petrol the dial did not appear as full (despite being full), again I felt really stressed about this. I found the whole experience very difficult and I won’t rent with easirent again

Unfortunately, they didn’t have the exact car available that I had booked but when I explained that I needed lots of space to go camping, the provided a vehicle which was even better for the job.