All went well

George in Glasgow was magnificent Car was good Pick up and drop off need to be made clearer Overall good

Just hadn’t expected pick up out of airport - other than that was all good

We have to wait long to actually get the car. And only when my wife requested to customer representative and explained him about condition of our child, he has agreed to fasten the process. We are asked forcibly to wait over 1 hr inside premises which is suffocating and customer representative showed lot of attitude and is kind of doing any favour by doing his job. He is definately not suitable for the job and should be trained properly.

They could improve the signage at the airport to the shuttle transfer area.

Worst customer service experience from the lady at counter Ms Huma. Attitude very uncustomer friendly, lazy and uninterested. Made the experience painful & put me off dealing with easirent ever. The woman needs to be put on other duties, certainly not anything dealing with customers. This could have been an entirely different experience if it wasn't for the booking experience at the counter with Ms Huma at the Manchester Airport branch.