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Live chat Email us Service Code: 8305103123
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Amazing service! Vehicle in excellent condition!

Reviewed: Sat, Feb 15, 2020
About Hertz: 10.0 /10
It's a Sunday when we're due to pick up our car in Civitavecchia by 10:30am. Due to an unexpected customs clearance delay at Rome airport, we anticipated that we would arrive after 11:00am (the branch closing time). With the help of the airport transfer driver, we contacted the counter staff about situation who had very kindly waited for us, even after the office hours. We ended up arriving at 11:15am, and the counter staff was still there waiting for us. My husband and I were very grateful and impressed with the counter staff service which far exceeded our expectation. Hertz is lucky to have such a good staff to provide such impeccable service. Will surely use Hertz again when we travel to Civitavecchia again.
About QEEQ: 10.0 /10
Compact | Fiat 500l or similar

Relevant Reviews on Hertz in Italy

Wallis O'Casey

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Reviewed: Fri, Aug 16, 2019
About Hertz: 8.0 /10
The car was upgraded to a Volvo V90.

Augustine Windsor

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Reviewed: Fri, Oct 5, 2018
About Hertz: 2.0 /10
The service attitude was very poor, and they couldn't solve the problem at all.

Eudora Dan

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Reviewed: Mon, Apr 18, 2016
About Hertz: 8.0 /10
The service was excellent.

M.Lord

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Compact | Fiat 500X or similar
Reviewed: Sat, Oct 19, 2019
“Nice clean car at a good price”
About Hertz: 8.0 /10
Hertz need to review their checking of AdBlue in their diesel vehicles and I would advise customers to check the level of AdBlue before taking over the car. With the vehicle we received the AdBlue low level warning light came on the first day we had the vehicle, although it only cost us 12 Euros to fill the tank I would have expected that the vehicle would have had enough AdBlue in it for our rental period.
About QEEQ: 8.0 /10

M.T.

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Economy | Fiat Panda or similar
Reviewed: Fri, Jul 27, 2018
“Good service”
About Hertz: 9.8 /10
Dislike: Found scratches on car when they noted it as a perfect car. It was late at night and therefore dark. Had to go out with a Rep to verify all the scratches that I found (scratches able to catch the fingernail deep) Drop off at Bologna was sort of unclear. Google maps takes you to wrong place. Just follow airport signs to car drop off.

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