Amazing service! Vehicle in excellent condition!

Vehicle pickup and drop-off were both handled at the Hertz store, and they provided an upgraded vehicle, which was excellent. The car was in great condition. The service was straightforward without any upselling or unnecessary chatter. Highly recommended.

The store is not very big, with few people, so there's almost no waiting. Once you provide the last name used for the booking, the staff can quickly locate your reservation. I didn’t have an international driving license, but I was able to pick up the car using the car rental company’s translation document, my passport, and driving license through QEEQ. This time I got a five-door Opel, which is larger than what I originally booked—just perfect to fit two large suitcases. Perfect experience. Damage to the vehicle was clearly marked at the pickup and confirmed via email. When returning the car, make sure to fill up the tank at the nearest gas station and keep the receipt for verification. During this return, the rental company initially thought the car wasn’t returned with a full tank, but luckily I had kept the receipt as proof. To emphasize, the translated document provided by the rental company must be printed in color; they do not accept digital copies only.

The company staff were very professional. Pickup and drop-off were at the same location, near Milan Central Station, just a ten-minute walk following Google Maps.

Incredibly long wait at the counter, incredibly poor customer service at check out and drop off.