Good rentcar

My amount due was not honored at the rental counter. They were friendly and explained they don't honor pre-payments.

Very friendly and quick to assist. My trip went smoothly with the assistance of the team.

The car that was booked was not available. They wanted to up-sell us to a sporty model , which we dec lined. Were given a caravan for the same price as reserved. Not exactly what we wanted for two people but it served our purposes.

1) The online booking was fine. But when at the EZ/Easy/Advantage DESK to pick up the PREPAID car, they said I owed a further $27... could NOT say for what. I showed them my "fully paid, pay nothing at pickup" printed receipt from the online booking, but the desk clerk just kept exclaiming "it's on the screen!" and "that's another company (who books online), not Advantage, so that's their problem!". I paid the darn $27 to get the car, PLUS ANOTHER $200 "DEPOSIT" which I did not read about ANYWHERE when I was booking. Stressful pick up. But the good news is the car was fine, and the $227 charge has now disappeared off my credit card after returning the car. So the desk clerk really has no idea and could not explain any of that, which would have been much more helpful. 2) I had to electronically sign on their system that I accept their insurance, but I was DECLINING, as I have my own insurance (and for my own insurance to kick in, I MUST "decline" the rental insurance). The clerk kept saying "it's included!" Confusing, as the online booking did not include insurance and I was not being charged for it. If insurance is free/included, by all means say so all over the place!

Our flight was delayed and Advantage had us on hold for a long time. Then when we told them our flight would be late they told us they closed at 11pm. We were stranded at the airport from 1am - 5:30am. They told us they would hold our car for 24 hrs. When we called for shuttle at 5:30 am it came to get us. When we arrived at the car rental there were NO cars for us. I asked if we were supposed to get here at 11:00pm and you closed where is our car? We are here when you opened. She said we would get the first car returned. They were having trouble getting people to return their cars. ??? Car had lots of scratches but ran well.