Too Little Competition inside Terminal Building and so Able to be overly Bureaucratic

C.La Grange

Thailand

Reviewed: Wed, Jan 1, 2020

About YESAWAY: 9.0 /10

Don't know what the difference is between yesaway and Easyrent??!! I rented another car for infinitely less hassle, infinitely less (x10) bureaucracy, much smaller lien on my card and able to use any card debit or credit, let alone a card with my name on it. Staff less like government functionaries etc. You and Avis et al have got the slots in the terminal tied up and good for you, but it sure limits competion, bad for me. Off course now know that there are alternatives to you and ...... on my future regular visits to Phuket.

About QEEQ: 8.0 /10

Large SUV | Toyota Fortuner 7 Seats Guaranteed model

1 days rental

Relevant Reviews on YESAWAY Phuket Airport

Nat Henrietta

Thailand

1 days rental

Reviewed: Thu, Jul 18, 2024

About YESAWAY: 8.0 /10

The car was brand new with only 54 kilometers driven.

About QEEQ: 8.0 /10

Olivia Jeremiah

Thailand

1 days rental

Reviewed: Sat, Oct 20, 2018

About YESAWAY: 8.0 /10

The wait time was not too long, easy to find.

About QEEQ: 8.0 /10

Hedda Babbitt

Thailand

1 days rental

Reviewed: Mon, Jan 9, 2017

About YESAWAY: 10.0 /10

The airport has a very prominent store. As I wasn't picking up the car on the first day, I specifically asked about some car pickup details, and the staff were very friendly and helpful.

About QEEQ: 10.0 /10

Xenia Browne

Thailand

1 days rental

Reviewed: Thu, Mar 1, 2018

About YESAWAY: 2.0 /10

I've been traveling around Thailand for 5 years and rented cars more than 6 times, and this trip was especially disappointing. First: On the 4th day of this 13-day rental, the car wouldn't start due to a battery issue. After calling customer service, we were told roadside assistance would arrive in an hour. Two hours later, no one had arrived. We contacted them again, and they responded that the assistance couldn't find us and went back. How is that possible when it's a 50-minute drive from Phuket Town to Patong? 1. They didn't call my Thai number, Chinese number, or contact me on WeChat. 2. Are they stupid? 3. They probably didn't even leave. 4. They're just lying! After more than 3 hours, the roadside assistance finally arrived on a motorcycle with a power bank! When that didn't work, they called for a tow truck, which took another hour! By the time we got home, it was already late at night, and the four of us, including two elderly and two children, were waiting on the roadside for hours! Two days later, the same problem occurred again, and it took another 3 hours to resolve! I requested a car or battery replacement. They eventually agreed to replace the battery. Finally, someone came to replace the battery, but they brought a larger battery that couldn't be properly fitted, making it unsafe! The next morning at 10 AM, they replaced it with a compatible battery, which then worked fine, but it delayed my schedule and ruined my mood! Second: Regarding the service, the supplier claimed the battery issue was because Chinese renters don't turn off the lights, which is not only discriminatory but also unprofessional. If Zuzuche doesn't take strict action against this company, I'll be the first to delete you!