Great all round

There were only three groups of customers ahead of me, but I waited for over 30 minutes. One was due to a computer error by the rental company that tried to add insurance to the customer's bill. The other two groups couldn't communicate well due to language barriers. Another reason was that selling insurance took a long time. By the time it was my turn, I had lost my patience and didn't check the terms carefully.

The address on the pickup slip is their office address, not the store address. You need to wait for someone from the store to deliver and pick up the car. As a result, we waited for half an hour to pick up the car and an hour and a half to return it. They said they'd be there in 10 minutes, but after multiple '10 minutes,' they still hadn't arrived! They also asked for all your bank card information, including the security code, at pickup, and then charged random fees after return. Extremely unsafe! Very poor service!

Called the office and collected quickly from the airport. Brought to the office and soon on my way!

Absolute cheats..had a full insurance bought while booking..still charged 180 pounds without informing me..later said that I shud have read all the terms b4 signing...strangely enough the receipt does not show the amount anywhere..just a tick where it says need full insurance..

My flight was delayed by 5 hours because of the drones at Gatwick. When I got to the rental place they had given my car away as they thought I was a NO SHOW. They must have known the airport had been closed and the flights were delayed. They would not honour my booking and said that they could give me another car but i would have to pay more. I had travelled from Australia that day because my father was unwell and had to get to Essex asap. I felt under pressure and paid additional monies to get on my way. The staff were most unhelpful and i wasnt the only one who thought this. There were a few of us waiting for cars to pick up at the same time whose flights had been delayed. Will not be using them again. Total rip off. BEWARE.