Professionalism in every regard.

The staff was very patient. The originally reserved GLA was unavailable, so they recommended an equivalent X2 and also provided options such as XC60 and GLC for comparison. They also helped double-check the insurance options.

Not bad, just too slow.

Got a free upgrade, lucky me!

We picked up the car near the Galeries Lafayette in Paris, then went to a nearby parking area for a self-service pickup. There were no inspection procedures. For the return, we dropped it off at Charles de Gaulle Airport without any checks. We just parked it in the car rental area of the airport, noted the parking spot, and that was it. The return time was based on the pick-up time. Our booking said pick-up at 8:00 AM, but we actually picked it up at 9:00 AM. Not only did they not charge us any late fees, but they also changed the original return time from 8:00 AM to 9:00 AM. Awesome! The only downside is that the deposit refund takes quite long, about 60 days. We rented the car for a total of 11 days, with a deposit of nearly 567 euros.

Two staff members made me wait in line for an hour and a half before I got the car. Plus, there were two child seats in the back that I never booked?!