Counter staff were outstanding...in-out and done quickly without any issues.

Super easy

I explained to the staff that my flight was delayed by an hour and would appreciate it if they could speed up the process as my mother was seriously ill in hospital and myself and my sister were to go straight to the hospital, the Counter staff were rude and appeared to take longer than usual to go through the procedure and then gave me the wrong class of car, a Toyota aygo instead of a fiat 500L, when I queried this I was told it must be the right car. The vehicle fuel tank was only 5/8 full when it was meant to be full which meant I gave the car back with more fuel as it was hard to gauge 5/8. Worst experience with a car rental company I've ever had.

No problems..

Everything was OK beside two thibgs: the toll device was a hidden cost (1.2€/day) and they only work until 8pm... Has to pay 35 euro extra for overtime since my plane was late.

We were met at the Airport and taken by Mini Bus to the rental location. We were not expecting this . however the location was conveniently situated to the motorway and everything was explained clearly. Although booking the smallest car we were very pleased to receive a virtually brand new larger car .

Very pleased with the booking arrangements and documentation received.