Normal and hassle free experience

This was a very, very poor experience and possibly violated transport safety regulations. Before placing the order, I repeatedly emphasized that I needed a child seat and confirmed multiple times with the rental company. I even canceled a previous SUV booking because that company did not provide child seats and switched to one that did. However, when we arrived at Bangkok Suvarnabhumi Airport to pick up the car, the rental company informed us they had no child seats available. They said they have some at their downtown location, a 45-minute drive away without traffic, but it would close in an hour. Given Bangkok's notorious traffic, it was unrealistic to expect us to drive into the city during rush hour and pick up the seat before they closed. We checked the traffic and realized it was almost impossible, so we had to buy a booster seat from a nearby mall and then drive to Hua Hin. The entire process, including communication, took nearly three hours, forcing us to drive to Hua Hin at night. Neither the rental company nor the rental platform tried to resolve the issue; they just passed the buck, treating us like fools. As a long-time user of the platform, I am very disappointed and will reconsider whether to continue using their app. We prefer to rent directly from companies with better service.

営業時間が変更になっており直前に言われたので大変だった。

レンタカー会社との連携が足りない。

When we collected the car at Bangkok Airport it was tightly parked between 2 other cars and the light was very poor...as a result a few of the existing little dings and scratches were not noticed and so not noted on the hire inspection report. I was relieved that none of these missed points became an issue at the offhire...although I did have my own hire pics which would have helped incase of a dispute.so all in all very fair and most importantly not opportunistic.

Staff good English, clear instructions... car provided is same as reservation..

深夜到着でしたが受付の女性の対応もよくスムーズに車両を受け取ることができました。夜で車の傷の状態など分かりにくかったですが写真を撮っていたので、返却時にチョック漏れで疑われた傷も写真のお陰で難を逃れました。最初の傷のチェックと色々な部位の写真は必ず撮っておいた方が良いでしょう。車両は走行距離はそれなりにあるものでしたが清掃もきちんとされており全体的に快適でした。

初めての利用でしたが金額ごとに設定のある割引クーポンを利用することができ、当初想定より安く利用することができ良かったです。値下げプロテクターも設定しましたが割引クーポンでそれなりに安くなっていたのでヒットしませんでした。とはいえ値下げプロテクターの値段設定によってはヒットして更に少しでも安くなる可能性があるので是非設定すべきだと思います。チャットによる質疑回答もスムーズでした。また利用したいと思います。