The rental company didn't send me a confirmation email, which delayed me by over half an hour when picking up the car! The key point is I was rushing to catch a flight! Arrived to return the car close to 2 PM; my flight was at 3:15 PM. They delayed me for over half an hour, causing me to run with 40 kg of luggage to check-in. Didn't even have time for a tax refund, losing me some money.

Communication was difficult

Always love chic car

Good experience

Personnel agréable Voiture avec plus de 140000 kms au compteur, beaucoup trop pour un véhicule de location... Carrosserie en adéquation avec l'âge de la voiture donc marquée (mais signalée au moment de la prise de possession du véhicule). Tout était vieillissant (un pneu abîmé, freins "limites", moteur fatigué, ce qui se sentait à l'accélération...)

The staff at the Chic Car Rent desk were nice initially but were only after my money & chose not to engage in any discussion points that I had raised, stating that communication was a problem even though there was a Thai person with me. Clearly this was not a pleasant experience & I will be telling anyone & everyone not to use this company. How is it that a company who uses an online service can have a company representing them that deal with their customers in this way? I believe that customer service plays a big role when dealing with service delivery.