Great

great service,pick up was on time and drop off was smooth even though it was very early in the morning

tried to change a booking but it got a bit complicated,so we just cancelled and rebooked

Car was very old. Tyres were in bad condition, the radio was programmed in Japanese so couldn't listen to it or use it. The wheel alignment was badly out pulling to the left the entire time. This is a safety issue!

pick up ok but drop off not good was accused of car not breing fuelled up enough ... So drove to petrol station approx 5km away ,and added 25 mins to drop offtime and getting to airport & where staff put fuel in which took only $5 more , he was appologetic but I was unhappy .. Only otherthing wasnot great english speaking during pick up & drop off..otherwise ok service

Good

Any issues where dealt with quickly. Very clean and very comfortable Toyota Alphard. Rear tv and ac controls. Scratches and marks on exterior off car did not faze us. Plenty of room and space for the whole family is what counted thanks

When people are paying the fee please make sure no hidden surprise like I got when I got an international fee associated with my booking.

Enjoy dealing with Great Rentals, they're friendly and helpful, and really good value compared to other rentals.

Easy booking process with good information provided on confirmation.