Car hire companies have a bad reputation but Surprice is changing the trend.

car was OK, in good condition, clean and as described when we booked. the service was good, fast enough and without any problems. I didn't like that although I paid full insurance i had no coverage for tire problems

Was expecting a large wagon as per what was imaged /ordered the one given just managed to fit us in which made it a uncomfortable ride

Was advised to go to Easy Rent on first floor no mention of Surprice at all. Not one panel of the car clear of scratches and bumps. Warning light wouldn’t go off was told it was tyre pressure and was advised that it’s ok when they kicked the wheel. Dreadful rattling noises.

All right

The car had a number of minor scratches on the bodywork, hub caps and wheel rims (normal wear and tear, given the car's purpose!). The agent left me in no doubt that a scratch would cost hundreds of pounds. They had not made any effort that I could see to repair previous damage. He took detailed pictures of the car with his I-pad so I did the same with my phone. This made me reluctant to use the car as much as I had planned to, as the local driving and condition of the roads was poor. There were also a number of poor reviews online to back up my concerns. However, when I returned the car the agent took lots of photos, inside and out. I did the same. The car was given a clean bill of health and I was told my deposit would be returned in a few days. Although everything worked out fine, I was made to feel somewhat uneasy about dealing with the company.

First class service and no complaints other than no explanation given about setting the clock on the windscreen when parking - cost me a parking ticket!!