The lady who gave us the car was stressed but friendy. There was a missunderstanding and they did not have a car for us although all was payed. It took about 30minutes to find a new car for us. Sadly, she forgot our drop off appointment and there was noone when we came. We almost missed the flight, although we clearly said during the pick up (and reminded her also a day before) we will be in hurry to manage our morning flight. Luckily she picked up the phone and he colleague came quite quickly.

The consultant gave a wrong information to the car rent that we are coming at 8am although I clearly said and repeated (also in a written form) that we are coming at 20:00. That was the reason why our car was rented to someone else when we arrived.

We got a brand new car, was very nice to drive it. The only thing we didn't like is that it took for the company 45 days (!) to unblock our 1000 EUR deposit, that was really not cool.

Everything ok

Everything ok

I traveled a lot around the world and I rented cars about a hundred times. But I was always thinking that in the event of breakdown, I was completely protected - the company would always come to rescue the client, to replace the broken car and not to leave the client in the middle of the way. I should also note that I have above 20 years of experience in driving a car and drove a various range of cars from small cars to large jeeps and pickups. At the first glance, everything was fine: the price was excellent, they met at the airport. No complaints. And later everything became very bad. Frankly, I read many negative reviews about this company in the Internet, but specifically there were no negative reviews about the branch in Thessaloniki, google maps reviews were almost all positive. I also had a previous rental experience with this company in Cyprus, where everything was excellent and therefore I was not particularly worried. The car I got was in a rather shabby condition and had a strong smell from under the hood. Having pointed out this fact to the rental employee, I received an answer that I have nothing to fear about and everything will be all right. On the last day on the way back to the airport, the car finally broke down in the middle of the road - it stopped pulling up the hill and refused to change the gear. Everything looked like the clutch had been dead. I called the company several times and begged to solve the problem as quickly as possible since that day I had a return flight and I was hurry to the airport. The company told me that they could not guarantee that they would be able to return me to the city of Thessaloniki. After waiting on the highway for 3 hours, a tow truck arrived and took me with the broken car to the nearest service station. After that they EXTORTED me to pay 180€ for the towing !! Upon return, I discovered that the rogues from the rental office had stolen my 1000€ deposit and charged it from my credit card.

Perdu en sortant de l aéroport ,on ne savait pas ou récupérer la voiture(on a tourné 1 heure sur le parking des loueurs) pas de bureau,obligé de téléphoner pour avoir quelqu un.Voiture conforme à ce que nous avons loué mais sièges sales(tache de sel)voiture toutes rayées et abîmées

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