Bad start but value for money overall.

The staff member Peter was very professional during pickup. He didn't try to sell any additional products and informed us that any tolls on highways would be automatically deducted from the credit card on file, which was very convenient.

I didn’t like the surcharge for early drop-off. Also I didn’t like the surcharge on tolls. They should just be passed on to my credit card.

Very nice and friendly people. They were anxious to serve and get you on your way. The only three things that I can comment to make things go better is 1} as a city dweller, it would be nice if they could get approval to pick up at Mascot Train Station. As a city dweller, needing a car, I don't really need to go to airport and it would save city dwellers on the gate airport surcharge for the trains. Second, if I was flying into airport, it would be nice to have clearer signage as where the pick up point is at the terminal. Third, signage on the return to facility. The GPS does not take you there and a few signs maybe helpful.

I think it was not much different from other booking sites. Don't know what the price protector is.

Good service and good car but car back seater handle was not good, two or three more plastic cases came out while i use it

The staff members were courteous, cheerful and very helpful. Pick up and drop off was timely and efficient and the drivers were very professional in their work. Finally, the vehicle was clean and well presented and exceeded our expectations. This was our first experience with Apex and, given our experience, it will not be our last.