They refused to give us the rental car we had chosen and then were very aggressive when we insisted that they give us the midsize SUV we rented instead of a compact car. Horrible service at the counter despite telling them that I needed to get on the road to rush to a family medical emergency. I will never rent with them again.

Counter staff was absolutely dreadful, I got charged $23 and change from the deposit for...I have no idea what, I didn't want to stand in line for an hour to find out...would not use Fox again. Also, you have to pay for your spouse to drive, so Fox is not as inexpensive as you initially think.

pretty sure i was double charged and this was the absolute worse customer service i’ve ever received

Horrible customer service. It took over 1hr and half to get the rental, a lot of hidden fees that they only give you at the counter. Charge separately for individual insurance policies which they tell you a different thing before you call. The airport pick up location is horrible. Overall would not use this company again.

Did not get the vehicle that I wanted. Took a long time waiting and finishing process at the counter.