Absolutely disgusting car was not as described customer service extremely poor and drop off.

I saw the order today and it had comprehensive insurance, which included third-party liability. At the store, they asked to purchase third-party liability insurance again for about 260 yuan, which was confusing!

The owner was very friendly, the pick-up and drop-off were punctual, and the car was in excellent condition. I will rent again next time.

Rental pick up afterhours is through 3rd party and we waited for almost an hour. Tried phoning different numbers and asking other shuttles for help but nobody was aware of shuttle services for car company. The shuttle driver finally answered phone half asleep and grumpy. Car itself was ok and spacious but customer service was poor

The car was older than we expected, and the GPS did not have english capability; it was all in Japanese, and those who worked at the car rental agency couldn't fix it or swap to another car that had an english GPS. Brakes were also not very strong.

Very obliging and pleasant staff. The car was exactly what we asked for and a GPS was ready for us on arrival as promised. Very affordable.