**STAY AWAY**DO NOT USE THIS COMPANY**

I already had the insurance from easy rent cars but the oneSwitch did not accept it and I should over pay 200bucks more for the insurance. Shuttle is not convenient.

What I should right about my experience, they are the worse and also make you pay more by showing all the different expenses and also doesn't give the car even if we denied it. So never ever going to rent a car from them nor recommend any one to do so. I can't comment or rate the experience in the car since I didn't used one. So give and option to chose service not received at all.

Bait and switch pricing. You'll pay far more than what's advertized

Horrible customer service! They had me wait in the heat for over an hour. Then they tried to charge me to use my own vehicle insurance. I had to prove to them it was not in my booking that I had to pay 9.99 per day to use my own insurance. They wanted to nickel and dime me for every extra charge. After making me wait in the hot sun because they have a cargo container for a customer service area. I do not recommend this company at all! Stay away!

Since our flight had been delayed twice, we finally reached Orlando by midnight. It had been a long journey and we were met with hostility and aggressiveness at the counter. The man asked for all these extra documents, such as a passport when we’ve NEVER been asked to present such document with any other car service in the United States. I am from New Jersey so I have a legal license. When we got there, there was a bunch of hidden fees not once mentioned on their website. They then even asked for a 1,000$ security for a car that was only going to be in our possession for 6 days. Needless to say, we left quite disappointed we thought we had found a cheaper option, but it just turns out with all the hidden fees, the value of renting with this company amounts to the same as other name brand ones. This company also has you pay for the sun pass experience even when you don’t use it. This is a nonnegotiable charge that we had to pay even when we didn’t use one toll. There is also a charge associated when one uses their own insurance, something that we have not encountered with other companies. After this horrendeous experience, we begin our mini vacation. The following morning a car sensor’s went off declaring that the car required maintenance. The fact that this company would issue customers a car that requires maintenance is insulting. When we tried to contact the company, they gave us a phone number to send them pictures too, but they didn’t even bother on opening the message much less contact us after the initial call. With the car in this condition, we felt unsafe traveling along the highways. This ultimately ruined our vacation.