Overall it was a good experience

No waiting throughout the entire process, very satisfied.

Satisfied

I initially thought that for a short two-day stay and not too far distance, getting the cheapest car would be fine. However, our flight was delayed by 20 minutes, and they asked us to pay a 50 NZD overtime fee for their employee, which is roughly 250 RMB. They also said if we don't pay, we’d have to collect the car the next day. Upon arrival, they demanded a 500 NZD deposit, although the contract stated 1000 NZD. Unlike other companies, they don’t have their own counter and parking spaces at the airport. Instead, they have a lot about 5-6 kilometers away, and they’d shuttle you there only if you contact them in advance. These hidden terms made the overall cost higher than a big rental company. From now on, I will not choose a small rental company just based on price. The car's condition was terrible, and it’s lucky we didn’t face any issues. On a positive note, the staff were friendly and were mainly young Chinese.

The car was ok, but not very clean. The two front tyres were too low in air. The receptionist was friendly, but constantly speaking to her colleague in a foreign language (chinese??), which I thought was not very nice at all. She did ask her male colleague to look at the tyres and he put more air into them. When we pointed out the uncleaned boot space, he took the car and lateron returned it cleaned.

The car could have been better prepared before we came to pick it up. The receptionist could have spoken english while we were at the desk, waiting for her to complete paperwork.

The car was pretty old, the pick up driver/counter service didn’t answer the phone until 45 minutes after our arrival (and 15 after our scheduled pickup time), pickup ended up being an hour late, and the rental lot was in a corner of an industrial park by the airport.