Good

Good

We didn’t get the car we ordered. They made us do the “bring the car back empty, we will fuel it” which is a rip off.

We went to pick up the car from Fox Rent a Car and when we arrived at 10AM we were told they didn't have any full size vans/similar cars available that we reserved. After waiting for over an hour, we were then sent to Payless Car Rental who we were told would honor the price and provide us with the correct car. When we got there they told us they only had a standard SUV....after we went down to get it, there was no way our luggage would even fit in the car. So we went back to the counter and another person there was able to finally provide us with a Dodge Grand Caravan which we originally ordered. Will never order from Fox Rent a Car ever again....thought the whole point of reserving a car meant it would be there for us when we arrived.

Upgraded at no additional charge

Will absolutely use again

The car was VERY small. I was led to believe I was getting a Jeep Grand Cherokee 4x4 and I received a Hyundai Santa Fe AWD. I WAS NOT HAPPY AT ALL. I was charged an additional 10.95 per day for my fiancé to be able to drive too. Ridiculous! I WAITED TO GET THE VEHICLE FOR 1.5 hours and then once I received the paperwork, I waited an additional 30 minutes for the car to be brought out. VERY BAD experience. I will NEVER rent from FOX again!