Very satisfied.

Maybe because it was on the island, the service felt average.

I rented a Mondeo but they gave me a Focus. This is unacceptable.

Hertz service was good. The wait time to pick up the car was quite long, but there was a staff member to check the car upon return. Our car's windshield had a small dent from a rock, which was noted by the staff. Once the return process was completed, I received the billing statement a few days after returning home. The damage assessment was reasonable, good service.

The return location details are unclear, especially for out-of-town returns. It's best to ask for clarification when renting the car.