Very easy to use

The service was quite standard and picking up the car was very convenient. However, we were told there was no Mondeo available when we arrived, and we were upgraded to a Mercedes instead. At the time, the communication wasn't clear, so I happily drove off thinking it was a free upgrade. When I received the bill back home, I thought I had been fined abroad (I had prepaid the rental fee through QEEQ). It was only after inquiring that I realized there are no free lunches. Haha, but I still think it was worth it. This car rental experience was great!

Hertz service was good. The wait time to pick up the car was quite long, but there was a staff member to check the car upon return. Our car's windshield had a small dent from a rock, which was noted by the staff. Once the return process was completed, I received the billing statement a few days after returning home. The damage assessment was reasonable, good service.

Hertz at Munich Airport has many customers picking up cars, but the staff is very friendly and does not aggressively upsell. They upgraded us for free to a Volvo XC90 diesel, which has plenty of space. If you only have two pieces of luggage, it can seat seven people. It comes with a built-in navigation system with both Chinese and English subtitles; the English version is more accurate and has a wider search range. The car was brand new with excellent performance, providing a superb driving experience.