When needed, customer service was great

Portugal

Reviewed: Tue, Aug 20, 2019

About Alamo: 9.3 /10

The set-up assistant missed informing us of the fuel shortage and strikes at the petrol station in Faro. So in the week when we ran out and kept finding closed stations, we spoke with CS and eventually got to Julie after 24 hours of to and fro. She pulled out all the stops to make sure we were fuelled and ok to go and kept in touch till we were happy all was okk

About QEEQ: 8.0 /10

Full Size Van | Ford Galaxy 7 Seats or similar

1 days rental

Relevant Reviews on Alamo in Portugal

Grover Gabriel

Portugal

1 days rental

Reviewed: Wed, Dec 4, 2024

About Alamo: 10.0 /10

The car is pretty good and picking it up is convenient.

About QEEQ: 10.0 /10

Isidore Augustine

Portugal

1 days rental

Reviewed: Fri, Feb 23, 2024

About Alamo: 10.0 /10

Great, the service is warm and patient, and there's a self-service machine.

About QEEQ: 10.0 /10

Edith Henry

Portugal

1 days rental

Reviewed: Tue, May 28, 2019

About Alamo: 4.0 /10

They added mysterious insurance to the order. You must be careful. Even after we told them we didn't need it, they still added extra insurance. The rental company didn't deal with it, so we had to accept the loss.

Portugal

4-day rental

Compact | Renault Megane or similar

Reviewed: Tue, Nov 28, 2023

“new car, counter not at the airport but a schuttle took us to the rental facility, all self service.”

About Alamo: 9.0 /10

new car, clean.

About QEEQ: 10.0 /10

At the counter desk, i had to fill in all the required information, but they know this already because we gave it with the reservation. We forced to use the tablet and a service team was standing over there doing notting. I had appreciated they did the fill in or better reuse the information from the reservation. Took us 30min extra.