Reasons for not giving a high score for car pickup: 1. The store staff were not skilled and needed to call for guidance at almost every step. 2. In addition to freezing the specified amount on the credit card as a deposit, another 33 euros were charged without clear explanation. 3. The fuel tank was almost empty when picking up the car, requiring immediate refueling even though it was nighttime. 4. When leaving the parking lot, we were unexpectedly charged an additional 35 dirhams. Points 2, 3, and 4 are issues we have never encountered in years of international self-driving travel.

The office staff speaks English, but the person guiding to the parking lot has only basic English skills, or sometimes none.

At the time of handover, the staff did not speak English and gave no explanation about the car's condition. When I found the car to be old and dirty and requested a replacement, the staff said there was no other option.

There is a disconnect between the site and the office where I picked up the car rental. I was told by the office in Morocco that car description in that EasyRentCars site are not accurate, so they gave a car with almost no gas and no AC, no radio, no functioning USB port. The car rental was a junk ( bad tires, no ac, seats with cigarette burns, and bad smell, etc ...)

The front desk was so professional. Good costumer service.

I liked the price and the mobile app is excelent