Downgraded with no reason

Horrible car, payed 3000 dollars for a 2016 car with bold tires, dirty on the inside , no gas , bad brakes, and the staff with no experience , rude to the customer, and when i told them that wasn’t the car i rent it they sad tgat they didn’t have any more car to give me, horrible experience not coming back to this campany.

La voiture n’avait rien à voir avec mon choix elle n’était même pas similaire c’était un break je déteste les break

Waited over 2 hours to rent the car. They charged my card over $1500 for insurance when I told them my credit card covers any additional accident protection. When I rented the car, I explained I would be returning the car on thurs July 25, not sat July 27. They said I would still have to pay till July 27th even though I returned it 2 days earlier. I want those two days refunded back to me, not a good way to do business

The online process was fine, didn’t realize the nightmare I would face using surprice in Lisbon !

Worst experience in the past 10 years. I was refused to pay by debit card and given no option but to buy again the insurance at double the price I already paid online- €15/day because I didn't have a credit card. Charged an out of hours fee for dropping off the car before 8:00. Pushed into hiring a tag for motorway at €1.85/day when I had to pay the tolls anyway and could have done without it as you could pay with cash or card at pay points. I felt bullied and ripped off. Only had a Toyota Aygo with no cruise control, no parking sensors no key remote lock, but I paid the price for a large premium car. Never ever will use this company nor reccomend to anyone.

The booking was all right- all good and thank you for all the options and smoothness of the booking.

Nous recommandons de prendre des photos de chaque rayures et partie abîmée du véhicule. A la prise en charge du véhicule nous étions seuls pour faire son état des lieux alors que pour la restitution du véhicule une personne de la société de location était bien présente. Ils ont tenté de nous imputer la responsabilité sur une cassure du par-choc avant pourtant mentionnée sur l'état des lieux d'origine.