Downgraded with no reason

I advise not to rent from this company, although the prices are attractive. Between 8 p.m. and 8 p.m., a € 35 surcharge is requested to pick-up or bring the car. This while they advertise as a rental company for Faro Airport! Picking up after 8 p.m. is a real problem because they have 1 employee at the office. In my case there was a waiting time for more than an hour and a half. They give me a different car than ordered and the car was parked in a dark corner and the gas tank was not full. The car had to be inspected in the dark, so that a small scratch on the bumper was not noticed. When returning the car a few days later, the employee immediately walked up to the almost invisible scratch on the bumper and said that this would cost € 215,-. There was nothing to argue against this because the damage was not mentioned on the form! The car rental for 5 days actually came to € 300. It's better to rent at a famous brand such as Herts or Europcar, to prevent disappointments afterwards

All good experience

So far been great experience

It was not a good experience overall. I was asked to deposit €2500 because i didn’t want to buy insurance from them. I have insurance for rent a car from my insurance and from my visa. Plus we have to wait 30 min to get picked up from airport. Terrible overall

Worst rental car place. Terrible customer service. So many hidden fees that were not made aware when booking through easyrentcars. Hidden fees cost me just under 100 euros to pick up the car and more hidden fees when dropping it off. Never choose surprice rent a car, its cheap on easyrentcars but they will make their money off you one way or another.