Great experience

The service attitude was excellent, and there were no communication barriers in English. However, I was quite startled when they called me at noon to ask where I was. The airport road conditions were very complex; the car return spot is on the first floor of the terminal, but I mistakenly went to the second floor. The rental company even sent staff up to check the car. I only spent about 100 yuan on fuel for the whole day.

National staff is really helpful. They provide the car the same as describe in the booking detail. The car is clean, fully functional. Recommend National.

My booking stated that the insurance coverage is already comprehensive. However, at pick up time at DMK; I was told that it was not the case. So, I was "force" to buy extra insurance coverage. Therefore, it turns out to be a much higher rental cost. So, look into the extra insurance issues and if there is a way for me to get a refund. PLEASE DO IT ?

Not much problem with booking. As for others, I think its just marketing .

Need to improve counter services

nope....

Like: Good efficient service the car was parked nearby.
Dislike: All ok