The customer service team were so nice and super friendly. They gave us a free upgrade too.

The service at this rental location was very poor, the call number system was unreasonable. They called a number but said it wasn't yours, the queues were extremely long, and it took an extra hour and a half to get the car.

Overall satisfied.

They gave us a broken car. When we returned to the hotel and tried to refuel, the car simply wouldn't start. We ended up stranded at the gas station until 10:30 PM. Thankfully, it happened at the gas station—imagine if it had been in the mountains, far from any help. After explaining the situation over the phone for quite a while, rescue was finally sent. They jump-started the car with a battery, and it became operational again. However, we were forced to drive the car to the airport return location ourselves, even though there was a self-service drop-off point right next to our hotel. This cost us another hour unnecessarily. Honestly, the service is beyond disappointing.

全体を通して対応が良く、車も清潔で問題無かったです また利用します

質問に対して早急に返信があり、良かったです

受け付けに時間がかかり過ぎです。