Horrible

The wait time in line at pick up was far too long. When I was finally able to get to the counter the agent went to Dollar (next booth over) to inquire if I could get the same type of vehicle for the same price because Fox didn't have any available. Lucky for me they did, but I had to haggle with them about the price because the Fox agent told them something different from my reservation, but I was able to show the Dollar agent what I had reserved & wanted. If I had not had the information to show them I don't know what would have happened.

When we arrived there was a long line of customers with reservations and they had NO CARS! We waited in line because they were saying they would price match to another company, but when we finally got to the agent she said they wouldn't price match for us because ours was a one way rental. We had to take an uber to a hotel at 2:30 am and come back in an uber at 8 am, which made a bad start to our vacation. The next morning they did at least upgrade our car.

Took over an hour in line at SeaTac airport to get car. When I got to car, no keys. Had to wait until they determined they could not find the keys, and then they delivered another vehicle to replace the one I had orginally rented.

Counter complete disregard for help. Billed for a full size car and got a "hamster" soul.

web site was fine

Like: Nice staff