The process is simple, and the staff is friendly!

Overall satisfied with the car rental company. The staff noticed that our English was not very good and proactively used a translation device to assist us. The car had been driven for over 20,000 kilometers, so it was relatively new. We used it on the highway, and apart from the toll fees, there was a small service charge that was directly deducted from the deposit. We received a clear invoice two to three days after returning the car, and the refund was issued on the fourth day.

The overall service was fine, but when returning the car, I couldn't find fuel at two gas stations. Refueling took a lot of time, causing me to miss my flight.

Quick counter service at pickup and dropoff. The car was spotless inside and out. We were dropped off at Terminal 2 in a shuttle bus area. But at pickup we had to walk a long way to a Priority pickup area the public use. The shuttle bus area at Terminal 2 would have been much better for seniors with luggage

Website was easy to use and plenty of updates received by email. Next time I would prefer to use Simba Car Insurance as the claim arrangement is not by reimbursement. I sort of got tricked into buying from QEEQ

Everything is pretty good, just a bit of traffic in front of the store.
The driver who picked us up was enthusiastic and talkative.