The staff was nice. There was some upselling during the car pickup process, but I didn't buy anything.

The waiting time was quite long. A salesperson directly added comprehensive insurance without informing me, which would have cost me a few hundred dollars extra. After I noticed it, they tried to argue, but eventually canceled it. Just be more careful when checking. Other than that, it was satisfactory.

The counter staff kept promoting insurance despite being informed that I had already purchased it, which was very annoying. However, the staff at the car pickup point provided excellent service, were friendly and helpful, and willing to solve problems.

Overall service was good. The waiting time for picking up the car was quite long, and there were upselling attempts for upgraded models and insurance, which I declined. The car was fine and there were no issues during the trip.

Painless. Fast. No upselling. Car in the same class as booked.

I am not a car rental bucket shopper but took a chance here and was well rewarded: The total price was about 40% of what I had been quoted old line from a rental co