Disaster

Spain

Reviewed: Mon, Jul 14, 2025

About OK Mobility: 5.0 /10

Our car rental experience was an absolute disaster. When we arrived at the rental company, there were over 50 people waiting — many of them literally sitting or lying on the floor. Despite having a reservation for a specific time, we had to wait more than two hours to collect our car. The service was appalling. The staff at the counter were extremely rude and unprofessional, offering no help or explanation for the delay. The situation at the key collection point was just as bad — chaotic and poorly organized, with staff showing no courtesy or basic customer service. Same for the drop off service. I would not recommend this company to anyone. It was a truly frustrating and disappointing experience.

About QEEQ: 10.0 /10

Reply by Qeeq:
Thank you for your review of QEEQ. We are sorry to hear that you had a negative experience. The service provided by the counter staff may vary during travel peak or off-season due to limited staffing. We value your feedback and will address this issue with our supplier to ensure improvement. If you have any further inquiries, please do not hesitate to contact us. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.

OK Mobility

Palma De Mallorca Airport(PMI)

Mallorca

Spain

Mini | Peugeot 108 or similar

6-day rental

Relevant Reviews on OK Mobility OK PMI

Wright Beaufort

Spain

1 days rental

OK Mobility

Palma De Mallorca Airport(PMI)

Mallorca

Spain

Reviewed: Sun, Oct 27, 2024

About OK Mobility: 2.0 /10

I've rented cars multiple times in Europe and have always been very satisfied, leaving good reviews. However, this time with OK Mobility in Spain was quite disappointing. This company is a local Spanish car rental provider and requires a deposit of 2000 euros (while others only ask for 300 euros). I ended up losing 282 euros unfairly. In addition, it took 1.5 hours from arriving at the location to completing the car pickup. Furthermore, the fuel gauge showed only half a tank when I picked up the car, but I refueled fully before returning it, afraid of being charged unfairly again.

About QEEQ: 10.0 /10

Hale Benson

Spain

1 days rental

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Palma De Mallorca Airport(PMI)

Mallorca

Spain

Reviewed: Tue, Sep 17, 2024

About OK Mobility: 4.0 /10

The staff member was very nice and even upgraded my car to an unlimited mileage model. He offered me insurance, but when I mentioned I had already purchased one, he was very understanding and informed me about potential issues. His attitude remained friendly throughout the process. When picking up the car, I specifically asked if I needed to immediately email them to document any scratches on the car. He said it was unnecessary and told me I could inform his colleagues when returning the car. However, when I returned the vehicle, the staff only asked me to place the keys in the box without inspecting the car. Later, when I got home, I received a damage bill of €960. I immediately emailed them with a video I had recorded, but received no response for a long time. Now, I have to rely on my insurance for reimbursement. It’s crucial to ensure they inspect the car on-site and confirm that the scratches aren’t new.

Cornelius Gill

Spain

1 days rental

OK Mobility

Palma De Mallorca Airport(PMI)

Mallorca

Spain

Reviewed: Mon, Apr 8, 2024

About OK Mobility: 6.0 /10

The overall service of OK Mobility was acceptable. However, the guy who assisted me during pickup took too long. We had a language barrier, and he wouldn't let me use voice translation or contact the customer service. It took a long time to understand the €1050 deposit policy, and he insisted on me spending €69, which directly ruined one of my plans. It was so frustrating! The car rental service counter is easy to find. Just exit the airport and walk to the left. The biggest dark blue sign is OK Mobility.

About QEEQ: 8.0 /10