The overall service was good, although it took quite a while. The plus side is that I didn't have to fill out any forms myself.

The pickup service was quite slow, but the return process was faster. The car had low tire pressure and outdated features. The waiting time at the airport was too long, and service efficiency needs improvement.

We forgot to ask if it was HGS or OGS when picking up the car. Later, we were told the car had HGS, and we needed to buy a package for 20 Euros to use it. We bargained it down to 50 Lira, about 75 RMB, as we only used it for a small segment from Ephesus to Izmir and from Pamukkale to Ephesus. Others in our group paid around 30 Lira, and they were charged only for the actual usage of the toll roads. Additionally, a 700 Lira pre-authorization was placed after returning the car. Just yesterday, I noticed a 1 Lira charge, and I'm not sure why.

Car did not have the trunk shell to cover luggage to prevent stealing. Turbo hose broke. But fixed the same day.

I know the airport thankfully that is why I know where they located. However who doesn’t will be little bit problem to find pick up point. When I went to their office they prepared the meet& great board but they wasn’t waiting for me! It’s disappointing. Their excuse was they are really busy etc. That is why they gave me the worse car. Car was really old over 15 years old , damages around the car. HORN wasn’t really functional sometimes working sometimes doesn’t. It’s very dangerous. Key buttons was ruined. I could barely Lock/unlock the car. Clutch was not really set. Need service. When I asked to change the car they said there is No other car available.