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Reviewed: Tue, Jun 3, 2025
About Hertz: 6.0 /10
The store at Charles de Gaulle Airport is very inefficient. One female staff member was inexperienced and spent half an hour assisting one customer, which caused us to wait nearly an hour and a half to pick up our car. The vehicle was in good condition, but returning the car was extremely inconvenient. The return process required us to park in the designated parking lot at the store, but the signage was very unclear. We spent over an hour driving around the airport to find the entrance. At one point, we mistakenly entered another parking area, so we went to the store to seek help from the staff, but they were very indifferent and refused to assist. They simply told me to resolve the issue with the parking lot myself. Eventually, I managed to handle it, but the overall experience was poor. Two years ago, I rented a car at Nice Airport in France, and while their efficiency was also not great, the service was better compared to Charles de Gaulle. For this reason, I strongly do not recommend domestic friends to rent a car from this company. Additionally, I had purchased comprehensive insurance, but during pick-up, they still tried to sell me insurance, claiming that their company system showed I only had basic insurance and that the comprehensive coverage was purchased through the platform's app. I refused, and thankfully, the app I booked through had provided tips about this beforehand.
About QEEQ: 8.0 /10

Relevant Reviews on Hertz in France

Rupert Sophy

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Reviewed: Wed, May 22, 2019
About Hertz: 10.0 /10
Very satisfied
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Everley Evan

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Reviewed: Thu, Aug 16, 2018
About Hertz: 8.0 /10
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Fay Snow

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Reviewed: Sun, Mar 3, 2019
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Dave Will

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Reviewed: Thu, Apr 7, 2016
About Hertz: 8.0 /10
Everything else was great! I booked a Golf but they gave me a Renault Clio, which was nice! It felt great to drive! However, finding the return route in Rome was really tough. The garage is on the seventh floor of the parking lot with no signs at the entrance. I missed it and had to navigate a lot of one-way streets before finally finding my way back. So frustrating!
About QEEQ: 10.0 /10

W.Thompson

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Convertible | Mercedes-Benz C Class Cabrio or similar
Reviewed: Mon, Jul 1, 2019
“Exceeded expectations”
About Hertz: 10.0 /10
Wasn’t sure if I’d get the car I’d been promised at such a low price, only downside was how long i had to que at the counter
About QEEQ: 10.0 /10
Excellent service from start to finish, very easy to use
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