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Live chat Email us Service Code: 2484851221
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Reviewed: Tue, Jun 3, 2025
About Hertz: 6.0 /10
The store at Charles de Gaulle Airport is very inefficient. One female staff member was inexperienced and spent half an hour assisting one customer, which caused us to wait nearly an hour and a half to pick up our car. The vehicle was in good condition, but returning the car was extremely inconvenient. The return process required us to park in the designated parking lot at the store, but the signage was very unclear. We spent over an hour driving around the airport to find the entrance. At one point, we mistakenly entered another parking area, so we went to the store to seek help from the staff, but they were very indifferent and refused to assist. They simply told me to resolve the issue with the parking lot myself. Eventually, I managed to handle it, but the overall experience was poor. Two years ago, I rented a car at Nice Airport in France, and while their efficiency was also not great, the service was better compared to Charles de Gaulle. For this reason, I strongly do not recommend domestic friends to rent a car from this company. Additionally, I had purchased comprehensive insurance, but during pick-up, they still tried to sell me insurance, claiming that their company system showed I only had basic insurance and that the comprehensive coverage was purchased through the platform's app. I refused, and thankfully, the app I booked through had provided tips about this beforehand.
About QEEQ: 8.0 /10

Relevant Reviews on Hertz in France

Marcia McCarthy

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Reviewed: Mon, Mar 16, 2020
About Hertz: 8.0 /10
Due to the pandemic, we were given a hard time by other rental companies in Paris, but Hertz was very friendly and rented a car to us. To show my gratitude, I upgraded the vehicle. However, due to changes in our return schedule, we needed to switch to a different drop-off location and exchange the car earlier. Firstly, contacting their customer service by phone was very difficult. Secondly, there were errors in the final bill. Nevertheless, after communicating with QEEQ customer service, the extra charges were refunded.
About QEEQ: 10.0 /10

Simona Guy

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Reviewed: Tue, Mar 21, 2017
About Hertz: 8.0 /10
Good
About QEEQ: 8.0 /10

Elma Ferdinand

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Reviewed: Mon, Aug 10, 2015
About Hertz: 6.0 /10
The service staff were quite enthusiastic.

Ina Attlee

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Reviewed: Tue, Sep 8, 2015
About Hertz: 10.0 /10
Good experience, very simple process. Just registered an address and the paperwork was done quickly. Very convenient!
About QEEQ: 10.0 /10

T.Webber

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Compact | Peugeot 308 Estate or similar
Reviewed: Wed, Jul 3, 2019
“Not good enough”
About Hertz: 7.7 /10
We booked and expected a Peugeot 308 Wagon but were given a Citroen sedan which was not really suitable - we were told it was the only car left available and we didn't have a choice except to pay more and upgrade if we wanted a different car. Would not change the car at a later date without charging us to pay out the existing contract and then start a new contract which was way too expensive.

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