Europcar is the worst car rental company in Thailand

A.Bhattacharya

Thailand

Reviewed: Fri, Jul 19, 2019

About Europcar: 6.0 /10

The car broke down in the middle of the journey. The numbers given on the envelope and the rental agreement weren't working. After calling emergency number, the insurance company asked for some insurance contract number which wasn't provided. We were left in the middle of nowhere without any help. After trying hundreds of times, was able to reach a number of Europcar who took her own sweet time and sent a mechanic after two hours. By that time, we were able to locate a guy on our own and paid 500 THB from our pocket. Despite the whole incident and reporting this at front desk after dropping off keys and at the customer service number, nobody has still called. Most apathetic customer services out there definitely. Highly recommend not to take chances with Europcar.

About QEEQ: 10.0 /10

Europcar

Bangkok

Thailand

Intermediate | Nissan Sylphy or similar

1 days rental

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Elliot Strachey

Thailand

1 days rental

Europcar

Bangkok

Thailand

Reviewed: Sun, Feb 2, 2025

About Europcar: 10.0 /10

Very good.

About QEEQ: 10.0 /10

Felix Brown

Thailand

1 days rental

Europcar

Bangkok

Thailand

Reviewed: Mon, Mar 18, 2024

About Europcar: 2.0 /10

They used something similar to domestic ETC, and charged me 993 THB for a toll fee of 30 THB. This is simply outrageous and they were very rude. Communication was futile. Additionally, I booked an Innova, but when I arrived to pick up the car, they told me it wasn't available and gave me a Fortuner instead. Given that I was abroad, I didn't have time to argue with them and it disrupted my itinerary. It was a disappointing experience.

About QEEQ: 10.0 /10