I expected that I might be late in return the car when I rented it because I was travelling with 2 kids. As QEEQ suggested, I checked with Times staff when I rented the car. Times staff at the airport counter told me that JPY880 per hour, JPY1760 for 2 hours. However, when I returned the car at Times store, another Times staff charged me 6000 JPY. They said 2-hour is within 1-6 hour range, so that 6-hour charge applied. No time for me to argue as I was rushing to the airport.

It's okay, nothing special to mention

The service was really disappointing. I've driven in the US and Australia, and I never expected such poor service from Times in Japan, a country known for its high service standards. At the airport, I waited for the shuttle for an hour. The staff didn’t speak English and insisted that customers speak Japanese, even mocking our request for a Mazda (we had booked a Mazda 2 but were given a Nissan instead). They didn't inform us about the car before we added all the insurance. After finalizing everything, they showed us the car, deliberately drove away the Mazda, and gave us an old Nissan, refusing our request to change. The reservation interface showed a Mazda model, but they said we'd need to pay an additional 2000 yen for it. In other places, we select the car first before confirming the booking. It was truly frustrating and ridiculous, especially since they kept mocking us in Japanese with their colleagues, saying we wanted a Mazda.

Called customer service and got through immediately, pretty good.

The return of the car was a great hassle. We spent one hour looking for it as the map code provided didn’t bring us to the return point. Also, the GPS only allows us to key in places of interest that’s frequently visited. For example, when we wanted to stay at Hostel Yui-an as well as Hakuunsou , these location couldn’t be found. The tel no of the places we key in starts with 0 when the phone number we had all started with 8!