Very satisfied

Okay

We initially went to the wrong place and ended up inside a building (QEEQ's instructions were to find staff directly outside to pick up the car). During registration, the staff inside first told us they didn't have the model we booked and asked us to pay extra for an upgrade, then tried to sell us various insurance policies.

Our initial contact was very good....he was a very competent gentleman and we felt he was helping and advising without a hard sell.

Thr site was functionally clear and delivered on what "was on the tin".

Unfortunately the car developed a substantial oil leak which meant that we had to visit a Hertz garage 3 times during the rental period before having to then drive to the international airport in Orlando to swap the car for a different one. It was all a bit stressful having dumped about 3 litres of oil on our drive and we lost a day of the holiday at least trying to sort it all out. Customer service at the airport Hertz desk was excellent and we were able to exchange the faulty car for a better model of vehicle.

All good. Was able to swap the drop off location free of charge which I was told by Hertz was unusual. Hertz were impressed by the level of service provided by QEEQ voucher.