Average

Very straightforward communication, typical of foreigners.

Overall, it was okay. The process was simple and fast. I booked a Toyota Corolla Cross, but only a Kia Niro was available at pickup. This car performs poorly on highways and mountain roads.

Very good. Although I didn’t get the car I wanted, they gave me a brand new car with only 12 kilometers on it. Impressive, no wonder it's the top-rated rental company.

Ezi rental car company gave me the worst service I've experienced in my over ten years of renting cars. Especially during pickup, I encountered difficulties: First, they challenged my international driver's license translation because it lacked a New Zealand Transport Agency stamp and asked me to pay onsite for a translation service. Then they gave me a downgraded car. Since it was late, I had to pay onsite to upgrade to the car I originally booked.