Overall service was satisfactory. The car was relatively old, had high fuel consumption, and the air conditioning and engine power were insufficient. Pickup and return processes were convenient.

Excellent service, with pickup and drop-off provided. No hidden fees or aggressive insurance sales during the rental process.

Make sure to book the car right after passing customs, or you'll wait for half an hour.

Based on the reviews

I reserved the car for 5:30 PM, but the rental company closed at 5:00 PM and charged me an extra 50 NZD. They didn't wait for me, and since we were unfamiliar with the place, we spent 40 NZD on a taxi to their office, only to find no one there! Instead, they left the car keys at a hotel front desk for me to pick up. There were no buses or taxis nearby, making it almost impossible to get there. Thankfully, we met a Chinese employee from another rental company who saw our plight and kindly drove us to the hotel, so we could finally get the car.