Overall satisfied, efficient service.

Very good

1. After completing the rental formalities, the wait to pick up the car took 1 hour and 45 minutes, which is too long. 2. The lighting at the pick-up location was very dim, making it difficult to check the car's exterior condition.

The service was just average, nothing particularly good or bad, just adequate.

The staff informed us that they don't even have the Suburban model and gave us a rather old Conqueror. They said if we want to change cars we have to call and check ourselves, and only if there are available cars can we switch. They won't notify us as soon as a car becomes available.