Very good

Due to language barriers, extending the rental period by an additional two days resulted in the car rental staff requiring me to repurchase insurance for the previous seven days. Attempts to resolve this through the Zuzuche platform and in-person discussions were ineffective, which was very disappointing! It's hard to satisfy users when such a major rental platform cannot resolve common issues like this. Truly frustrating!

Average

Not bad

The store inexplicably charged an extra 50 USD after I signed some forms. I reserved a Toyota, but they told me none were available and gave me a Nissan instead. Their attitude was so-so. There was no staff to assist with car pickup, and there were no clear signs. I had to find the car myself in a large parking structure. Hertz's service is really lacking.