Hertz ONTARIO INT'L AP Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Vivien Pritt

United States

Reviewed: Sun, Jan 12, 2025

About Hertz: 10.0 /10

The service was excellent. Last time, the car broke down on the road, leading to a lengthy process involving towing and replacing the vehicle, which delayed everything. I requested a car in better condition, and the lovely lady immediately provided a brand-new car with just 3 miles on it. I almost wanted to give her a kiss.

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on Hertz ONTARIO INT'L AP

Richard Clement

United States

1 days rental

Reviewed: Fri, Apr 18, 2025

About Hertz: 10.0 /10

Very satisfied.

About QEEQ: 10.0 /10

Heloise Esther

United States

1 days rental

Reviewed: Mon, Sep 16, 2024

About Hertz: 6.0 /10

Ontario Airport has fewer customers, and the cars are shared among several rental companies. Hertz Rental—this will be the last time I rent from them. The originally assigned vehicle from Hertz was taken by another company, and they eventually assigned me a 2019 Nissan Altima with over 60,000 miles. On the afternoon of the return day, the car suddenly wouldn't start, likely due to a dead battery. It only got resolved after calling for roadside assistance to jump-start the car. Fortunately, the customer service from the rental platform was very responsive and followed up on the issue. However, does Hertz not inspect the vehicles they rent out to customers? Why would they allow a car in such poor condition to be rented? Since 2014, I've rented cars in the U.S. through various platforms and from six or seven different rental companies. Compared to companies like Avis or Alamo, Hertz shows an obvious gap in quality.

About QEEQ: 10.0 /10