Hertz was very efficient and didn’t try to upsell insurance. They asked if I planned to travel to other countries and then apologized for not having any Mercedes available. I was offered a choice between the XC40 and BMW 3 Series, and I decided on the Volvo. It was indeed very smooth to drive.

Satisfied

The staff at the pickup location was very nice, quietly and quickly handling the paperwork. He asked about insurance, and after I declined, the process continued smoothly. The cross-border fees were waived, which I truly appreciated! When returning the car, the store staff had already left, so I dropped the car key into Hertz's self-service return box. The car was parked about 30 meters ahead of the store, in the corner of a used-car parking lot.

The reserved Mercedes was unavailable, but they provided a Lexus of the same class. The car was very new and fully equipped. Excellent experience.

Initially, they gave us a large and new Citroën SUV. However, since we had to drive on mountain roads, we requested a smaller car. The store switched it to an Opel for free. The car was in excellent condition, and we were very satisfied.