Easy to find, procedures are simple and fast.

The Indian guy at the pickup location said extra insurance was needed, costing over 90 NZD for two days. The car was switched to a Ford RANGER pickup truck, which was very different from the Toyota RAV4 I booked. The truck was good but too large, and the trunk was replaced with a truck bed, which was quite amusing.

Satisfied

The website clearly stated that with a Chinese driver’s license and a translation, we could pick up the car. We even got the translation through the rental site, but the rental company didn’t recognize it! We spent over half an hour trying to explain, but they still refused to give us the car, saying our translated license wasn't valid. We previously used this translation for a whole South Island trip, and Hertz accepted it without issues. Hence, I’m not sure if this is a problem with the rental company or the communication on the rental website. It seriously disrupted our plans and cost us a lot in taxi fares!

Honestly, I can't praise it at all!