Why do we always get vehicles in such poor condition? Is it because we booked at a lower price or for some other reason? One time the electric car couldn't charge, another time the steering wheel was misaligned, and this time we were given a car with a loose protective panel, which hadn't even been cleaned after being returned. If there aren’t suitable cars available, don't accept the booking! We waited for half a day and got this kind of car? After a lengthy explanation, they finally upgraded the vehicle. I probably won’t choose this company again next time.

I have provided feedback to customer service multiple times, but they never took it seriously and handled it superficially.

The overall service was okay. The cars from this company seem to be relatively older, but the prices are not particularly cheap. There was an attempt to sell me insurance during pickup, but I declined. I booked a T-Roc and was given a T-Cross, which happens to be the same as my car back home—what a coincidence. However, since they're economy cars, there's not much to say about their performance.

Waited in line for 2 hours only to be told there were no cars left, so I had to switch to a manual.

Staff is really the best I ever met on airports Car was really good

Surcharges for airport still not solved