Very good

There were very few people, almost no queues. There are four counters where you can pick up the car. A young lady was very nice. However, a middle-aged woman was unfriendly to newcomers. One major dissatisfaction was that I booked a Volvo and asked if I could get one if I wait until the reserved time. They said it's impossible to get a Volvo.

The vehicle was in great condition and fuel-efficient as it was a diesel. The staff were friendly, but there was no one to accompany me for an on-site vehicle inspection.

Hertz's service in Europe is also quite good. I used Hertz when I traveled to the US as well—picking up and returning the car was very convenient.

Hertz did not supply the ordered car but different model ,the guy at the counter was very rude .