Overall satisfied, had to wait in line for a short while when picking up the car.

Very satisfied. The staff was very patient, and upon learning that we would mainly be driving in Switzerland, they swapped our car on the spot for a slightly larger Lexus LBX hybrid, which was very fuel-efficient for mountain roads.

Good

During the queue, they didn't process orders by sequence but rather recommended other car models and insurance plans. The key issue was that they didn't tell me this small car uses diesel, which almost led to a big mistake.

Hertz's service in Switzerland has always been good. The only downside was that the car window got smashed when parked on the street in Montreux the next day. When we drove to Lausanne to change cars, there was no equivalent model available, and no discount was explained at that time. We had to send an email after the fact to find out how much cheaper it would be. Additionally, in the rush to swap the car (with broken windows and glass everywhere inside), we didn't fill up the gas tank. We had only used a quarter of the gas, but they charged nearly a full tank when settling the bill, which was quite unreasonable given the circumstances.