The car was very new and in excellent condition. I will choose Hertz again next time.

I have rented cars many times and I really trust this rental company.

The counter is located directly in the airport arrival hall, it's prominent and easy to find.

The staff service was okay, but the rental start time indicated was unreasonable. Even though I arrived at the pickup location at 5:30 PM, the rental agreement stated a 4:45 PM start time, which seems to reflect the time I reached the airport counter. Fortunately, they allowed a one-hour extension for the return. Additionally, a deposit of 10,000 THB was required at the store, which would be refunded to the credit card 14 days after returning the car. It would be better if the deposit could be refunded immediately after the car is inspected during return.

Average