It was a pleasurable experience

Take a ticket and join a long queue, then charge extras left right and centre. A rip off.

Terrible service, car picked up at night, dirty, staff not even willing to show us where the car was ( used the key and light car to find it), won’t go back!

The waiting time at the pick-up counter was even worse than Avis. Trust me, it is very bad.

Getting the car seemed to take forever and with 3 small hungry children it was a added stress.there was some some hidden charges and fined if you didn’t bring the car back with a full tank or committed an offence that weren’t stipulated before the hire.

Booking was easy.

It was not clear Ace was part of Goldcar. Felt completely mislead, that we had booked a car for a certain price, but when we got there we had to either put down a deposit over €1000 on a credit card (that we couldn’t do) or pay insurance of over €120. We were told by the rude desk staff that it was in the small print and we should read them better. It was mis- selling and we will never use you again. I actually want compensation as I’m so angry and it ruined our trip.